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Railroads Embark on Apology Tour to Make Amends for Hunter Harrison’s Ways
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Railroads Embark on Apology Tour to Make Amends for Hunter Harrison’s Ways

TORONTO—Two big railroads are reaching out to customers upset by the late Hunter Harrison, a hard-nosed turnaround expert who led both companies during a five-decade career. Canadian Pacific Railway Ltd. is turning to a charm offensive to woo back customers, a key part of its strateg