punishing

Best Buy is punishing customers who return too many items — and it’s a disturbing trend sweeping across the retail industry
Newspunishing

Best Buy is punishing customers who return too many items — and it’s a disturbing trend sweeping across the retail industry

Best Buy is tracking customers' returns. Associated Press/Bebeto Matthews Best Buy, Home Depot, Victoria's Secret, and other retailers use a third-party company to discreetly track how often shoppers return purchases. Many shoppers are unaware their returns are being tracked. The third-party company, The Retail Equation, keeps "return activity reports" on customers dating back several years.…